Cancellation and Refund Policy
Updated: October 2026
1. Cancellation Before Booking Confirmation
If you cancel a booking request while its status remains "Pending Review" or "Under Review", cancellation is effective immediately with 100% refund of any initial advance tokens paid.
2. Cancellation After Confirmation & Prior to Move-in
- Cancellations made 7 or more days prior to the scheduled move-in date are eligible for full refund of the security deposit minus a standard ₹500 processing fee.
- Cancellations made less than 48 hours prior to move-in may incur a deduction equivalent to 3 days pro-rata rent to compensate property managers for held inventory.
3. Security Deposit Refunds on Tenancy Completion
Security deposits are 100% refundable at the end of the tenancy agreement following standard checkout inspection, subject to 30 days written notice as per property rules. Refunds are transferred via IMPS / UPI within 5 business days of checkout.
4. How to Request Cancellation
Log in to your customer account, open My Bookings, find the relevant booking card, and click Cancel Booking. For special disputes, contact support@peflarmo.com.